2007 Benchmarking and Data Book of Water Utilities in India

The 2007 Benchmarking and Data Book of Water Utilities in India examined the performance of water utilities in 20 cities in India, with service areas ranging from one city to several towns and cities. An inception workshop was held at the India Institute of Technology Madras, Chennai on 17-18 January 2007 to:
(i) provide the participants an understanding of benchmarking as a tool for performance improvement,
(ii) select the most appropriate performance indicators to measure performance of water utilities, and
(iii) plan the implementation of the benchmarking and water utilities data book project.

Contents:

Preface
Foreword
Acknowledgments
Abbreviations
Methodology
Map
Table of Contents
List of Tables and Figures
Part I - Summary of Findings
Part II - Utilities Comparisons (Figures and Tables)
Institutions
Production
Service
Management
Tariffs
Operation and Maintenance
Part III - Water Utility and Area Profiles
Ahmedabad
Amritsar
Bangalore
Bhopal
Chandigarh
Chennai
Coimbatore
Indore
Jabalpur
Jamshedpur
Kolkata
Mathura
Mumbai
Nagpur
Nashik
Rajkot
Surat
Varanasi
Vijayawada
Visakhapatnam
Appendixes