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Jamshedpur Utilities and Services Company Limited: Improving WSS Services through Private Sector Partnerships
Pronita Chakrabarti Agrawal
India, Water and Sanitation Program – South Asia, June 2006, 20 hal
Th. 2006
623.854 AGR j
field note, JUSCO (Jamshedpur Utilities and Services Company Limited), water services operation, private sector partnerships
Perpustakaan AMPL, Telp. 021 - 31904113
1.020 kali
Jamshedpur Utilities and Services Company Limited (JUSCO), a whooly owned subsidiary of Tata Steel, was set up in August 2003 to improve the quality of civic services in Jamshedpur. The intent has been to make it a model town with world class facilities. This initiative of converting a cost-centric service into a commercial customer-oriented company is the first of its kind in India.
This field note seeks to capture the initiative of converting a cost-centric service into a commercial and customer-oriented company. Based on its successful home operations, the private operator is also exploring options for expanding its expertise beyond its own operating areas to other interested towns and cities, while continuosly improving services in Jamshedpur.
Contents:
Executive Summary
Background
Organization of Service Delivery: Pre-JUSCO days
Creation of a Separate Utility and Supporting Institutional Arrangements
Management of Water and Sanitation/ Sewerage Services
Planning for Transition to Improved Water Services
Feedback Form
Conclusions
About The Series