Jamshedpur Utilities and Services Company Limited: Improving WSS Services through Private Sector Partnerships

Jamshedpur Utilities and Services Company Limited (JUSCO), a whooly owned subsidiary of Tata Steel, was set up in August 2003 to improve  the quality of civic services in Jamshedpur. The intent has been to make it a model town with world class facilities. This initiative of converting a cost-centric service into a commercial customer-oriented company is the first of its kind in India.

This field note seeks to capture the initiative of converting a cost-centric service into a commercial and customer-oriented company. Based on its successful home operations, the private operator is also exploring options for expanding its expertise beyond its own operating areas to other interested towns and cities, while continuosly improving services in Jamshedpur.

Contents:

Executive Summary

Background

Organization of Service Delivery: Pre-JUSCO days

Creation of a Separate Utility and Supporting Institutional Arrangements

Management of Water and Sanitation/ Sewerage Services

Planning for Transition to Improved Water Services

Feedback Form

Conclusions

About The Series